Was there an attempt to deliver the package and the customer didn’t pick it up? The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. File a claim immediately. ... eBay want eBay to be squeaky clean experience for both buyer and sellers then maybe they should except some of this responsibility of lost/stolen items on themselves! If you paid for insurance on your shipment, you will also have additional coverage to help you out. In case a package is truly lost, the buyer will naturally want a refund or a replacement. I wish you the best of luck getting this sorted out though. While that process is taking place, look into the data you have on the package. eBay gave them a $250 refund. ProfiTrust can help you save money on your e-commerce business and make sure you aren’t overpaying when it comes to your operating expenses. This sort of dispute should have nothing to do with E-bay. We try to make navigating the system a little […] If the prospect of dealing with lost packages seems daunting, there are options available. The buyer will need to file a mail theft report. Triple check that the address printed on the package is the same address included in the order. Mostly on this cases, the courier companies are responsible for lost packages. It said it would be delivered the following Wednesday (June 15). I'm not expecting even within the US deliveries for about two weeks or more. Therefore the seller is responsible for getting the item [as described] to the buyer and that's what they have committed to. ProfiTrust reduces indirect operating expenses by offering clients some of the lowest rates in the Country as a result of our purchasing power. They can basically do that any way they want. These could prove to be very useful for finding packages that get lost. The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. Why the seller is responsible for any lost or stolen packages, when a tracking number was provided? Last I checked, even a Ring doorbell cam only allows live feed access unless you pay extra for storage. Seller’s Guide on Stolen Amazon Packages. Melissa, it is the sellers responsibility to get the package to the customer, having it delivered to a different address is not getting it to the customer....you need to claim of the shipper for delivering it to the wrong address...for as much as you insured it for, and refund the customer in full. If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package. The short answer is: The seller, which means you, the business owner. I smell a grifter. Most carriers provide an online claims process through which you can report your stolen package. and no... you are not responsible but you should always help in any way you can (within reason) to help a customer find a missing package that states it was delivered. Whose responsibility is it to ensure full delivery, and who pays for a stolen package? Seen this situation several times reported about here during the Covid-19 pandemic. Who Is Responsible For a Lost Package: Buyer or Seller? When we shipped another item (signature receipt) the PO clerk handed them the first package with the second package! Have them contact their local law enforcement and post office to file report from their end. The company they contract with to do the actual delivery is who they hired to do their job. Stolen? The process for replacing those items and recouping some loss also sucks. You must refund in full (including the shipping) if the customer did not get their package. Sign-up for this newsletter to get breaking news alerts sent right to your inbox and to get a heads-up on some of the highlights coming-up on the radio station. There is detailed delivery confirmation including point-by-point tracking but the buyer says the package was stolen and the seller is responsible for replacement. The seller can work that amount into the price of the item or handling cost. Having your Amazon package lost or stolen is always a nightmare. If the item is an inexpensive item with a small shipping fee you could offer to resend but I would wait a few days first to see if the package arrives. The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. This means everything from tracking numbers to shipping or delivery notes to receipts. Re: Am I (seller) responsible for lost / stolen package after delivered? Sign-up for this newsletter to get breaking news alerts sent right to your inbox and to get a heads-up on some of the highlights coming-up on the radio station. Q: If a package delivery service such as FedEx, UPS or the postal service leaves a package by one’s door and the package turns up missing, who is responsible for Whose responsibility is it to ensure full delivery, and who pays for a stolen package? Package Policy in Practice. This gives you ultimate control and transparency in the marketplace to make an informed decision. I had one guy say he was going to do a charge back because it was our fault his package got stolen out of his mail box. We also don’t get paid unless you do– so we’re certainly invested in your success! Once a package is shipped, it's out of the seller and ebay's control. 5 months ago Charles Contreras. The buyer has ebay's Money Back Guarantee if the tracking doesn't show delivered or the item is damaged. 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