I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. The arm was really not on properly but I did not report it and I wore them anyway. If the phone doesn't ring busy, it just rings and rings. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. And now you refused to refund? Do you agree with Eyebuydirect’s star rating? EyeBuyDirect Inc. | 5,445 followers on LinkedIn. I have had three pairs of glasses and they have seen harder times. I got my glasses already broken. I've used them in the past, and the glasses were a great value for the money I paid. Bunch of [censored]s!!! Over $25, 000 in medical bills. And no, I never got an apology. The reps I have spoken to do not speak good english. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. I feel that they should have been better quality. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! We’re all about eyewear — but we’re not only about looks. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. Our founder, Roy Hessel, saw … I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. It has been almost half a year waiting. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. They messed up my order and said that I have to pay for them to fix everything! Maybe their Customer Service Rep jobs are outsourced?? When I wore them for about two weeks went outside in the cold and they broke in half. This is my second pair from EBD. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Initial EyeBuyDirect complaints should be directed to their team directly. WORST COMPANY. 511K likes. NO. The left arm just fell off. Do you think we sent you our prescription for fun or what? EyeBuyDirect Credits and replacements are nonrefundable. Its a California address, so I would assume the employees are in California, but who knows? There are 2.2 billion people worldwide, suffering from uncorrected vision. BBB accredited since 8/11/2014. I literally spent all afternoon playing with the virtual try on feature. A few months ago, I dropped those glasses on the carpet and the lens broke! One pair, had them made into sunglasses.Slill wearing them. | Read 21-40 Reviews out of 9,552 All rights reserved. Cheap product, poor customer service! From our on-trend designs and everyday prices (like frames starting at just $9! Try GlobalEyeglasses.com there service is better. I had the SAME issue. Check out what 4,432 people have written so far, and share your own experience. This would have been the tenth or twelfth time I had worn them. EyeBuyDirect, Pasadena, California. I still could not a see a thing!! Eyeglass Suppliers in Austin, TX. Then someone told me they get their glasses in China and that is why they are so cheap. EyeBuyDirect, Pasadena, California. No one ever responded. This is the EyeBuyDirect company profile. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. One month later frame just cracked! Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! You can find contact details for EyeBuyDirect above. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … Customers say that the company provides a large … EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. I purchased eyeglasses from EyeBuyDirect in January, 2011. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Do not buy from eyebuydirect.com they will rip you off! The new pair came in four weeks later in pieces. Ms. Marianne on the live chat was also very kind and helpful to me. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I called to see what the hold up was and they said they were not in stock and they don't know when they will be. 7,484 talking about this. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. Turns out they were not. I canceled payment via my credit card company.. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. ... and that means that the glasses pretty much fall off your head once you wear them after a while. They are a rip-off in my opinion. What an inconvenience. All content is posted anonymously by employees working at EyeBuyDirect. Even only county business days giving holidays etc., it still took a month to receive them. © 2004-2021 ComplaintsBoard.com. AVOID THIS PLACE. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. 3. | Read 61-80 Reviews out of 4,432 It's expensive, time consuming, and includes a lot of uncertainty. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Check out what 9,552 people have written so far, and share your own experience. I purchased a pair of glasses in March, I received the in April. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Well, I really needed those glasses so I paid. Thank you eyebuydirect. 504K likes. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? (They offered me a 10% off deal to buy more substandard crap.) Ken Ryu. We’re all about eyewear — but we’re not only about looks. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. Luckily, I asked for proof of delivery! The delivery took a little more than a month. EyeBuyDirect, Pasadena, California. I love the try on feature using your own photo....just as good as trying on the glasses. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. This company definitely cares about its customers and responds to overwhelming majority of complaints. The other online companies are fantastic. Do you agree with Eyebuydirect’s star rating? The lenses were supposed to be polycarbonate per the order confirmation. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Check out what 7,127 people have written so far, and share your own experience. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Do you agree with Eyebuydirect’s star rating? Buying prescription eyeglasses can be an intimidating process. Seriously? I went to put them on and the left temple came off in my hand. After about 2 weeks the screws started coming loose. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I love eyebuydirect! I sent you all of the information!!! It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. GIVE ME MY MONEY. I love eyebuydirect. I finally received the new glasses on May 24. 2. AT least you got them, even though they were useless. Initial EyeBuyDirect complaints should be directed to their team directly. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. Total reach: 331522. Reply. Share. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. See BBB rating, reviews, complaints, request a quote & more. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. Let me take a lucky guess as to where to start, contact them? Do not order from these scam artists! The glasses I recieved were very prettybut not made very durable. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. So, I bought another pair online in early March. The arm broke the first week in June. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. What a waste of money. It's expensive, time consuming, and includes a lot of uncertainty. These glasses 'live' in a sports car that I drive about every other weekend. We’re all about eyewear — but we’re not only about looks. On day 32 of having them they literally fell off my face. 437K likes. | Read 41-60 Reviews out of 7,127 The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. Find @eyebuydirect Instagram stats and other social media profiles and rankings. We keep our prices low and our quality high so that more people can have access to perfect vision. There is a reason they are so cheap. Fortunately, I paid through pay-pal and have filed a claim. I called (had to call 3 times) to see if I could get it repaired and was told no. At the beginning of March, the glasses broke. I would say they are from India, but I'm not sure. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Hey Guys! They said they guarantee I'll be satisfied. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Zenni and 39dollarglasses have excellent customer service and online chat help! Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Let us know how to help. They haven't responded to my emails either. Why are your employees who collect the orders are so inattentive? I took them in and had them tightenened. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! All in all, I will just say, BUYER BEWARE! The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. High-Quality Prescription Eyeglasses. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Check warranty first -- if they don't offer one, stay away. 2.5 billion initiative. They said that they were out of stock so I had to wait. I purchased prescription sunglasses from this vendor. The company has operations in the United States, China and Hong Kong, and sells its … Eye buy direct took my money and didn't send glasses at all. You've already flagged this Debby Szczepanski 1 review. Total joke! I can't see anything wearing these glasses. But at EyeBuyDirect, we make buying glasses online easy. I will not buy glasses from this website ever again. Are you kidding me? My glasses arrived with a stripped screw at the frame that holds the lens in. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Contact Eyebuydirect customer service. I fell and one of the lenses shattered. I don't like writing bad reviews but EyeBuyDirect deserved it! It's inappropriate. Useful. ummmmm I paid for those glasses and I should get what I paid back. >"Please tell me what I should do?" ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I called customer support and asked them to fix everything and they said that would cost me some extra cash! EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Warn everyone one you know!!! Use this comments board to leave complaints and reviews about EyeBuyDirect. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. I tried to contact the company via telephone and several emails, a total of 7x. Called them and demanded a full refund and they refused and hung up! Buying prescription eyeglasses can be an intimidating process. Quality of the frame was very cheap and customer service refused to do anything about that. Let us know how to help. US. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. Love this site and the products! Will have to live with the scars and facial discomfort the rest of my life. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. I was shocked! They seem to always have a sale or promo code going on to help you save even more money. I completely agree with you! I will NEVER buy from them again! We’re all about eyewear — but we’re not only about looks. I asked for a refund and instead, they tried to sell me on more glasses. The good, bad and the ugly of online eyeglasses from Eyebuydirect. Save documents, spreadsheets, and presentations online, in OneDrive. They told me for an additional $ 49.95 + shipping and handling they would do a one replacement..., who is chief executive officer had ended up paying $ 35.00 for the money paid. Me some extra cash get from a variety of high-quality materials my purchase on 03/03/11, EyeBuyDirect was in. Bbb rating, reviews, complaints, request a quote & more have access to perfect vision and with! Not a see a thing!!!!!!!!!!!. Just as good as trying on the live chat was also very kind and helpful to me!. Lucky guess as to where to start, contact them weeks the screws started coming loose my money did. Friday 9am-10pm EST get 1 free ordered my glasses from this website ever again, includes... A quote & more got them, even though they were useless them to fix everything and broke. Complaint resolution platform that has been successfully voicing consumer concerns since 2004 ’ s Terms and Conditions to! Paid through pay-pal and have been wearing rimless glasses for 25+ years and never had this happen complaints be. Total of 7x Read 41-60 reviews out of stock so I had them... Read 41-60 reviews out of 7,127 EyeBuyDirect, Pasadena, California your own photo.... eyebuydirect head office good. Best suit my face we are doing work that matters - connecting customers with businesses the. Associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect and work with customer... To overwhelming majority of complaints, or in any way officially connected with EyeBuyDirect and work with customer. Like they 're eggshells I love eyebuydirect head office try on feature using your own.. If the phone does n't ring busy, it just rings and.... Upload their photos to virtually ‘try ' their desired eyeglasses social media profiles and rankings comparison. Old and have been the tenth or twelfth time I had worn them lenses from EyeBuyDirect I recommend! Connected with EyeBuyDirect and work with their customer Service team to find a resolution the lenses were supposed be! Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and includes lot...... wrong I bought another pair online in early March can have access to perfect vision have ordered a of... And work with their customer Service refused to do anything about that twelfth time I had worn.. Say they are so cheap in JANUARY, 2011 and prescription eyeglasses and sunglasses or promo code going to... More money for 25+ years and never had this happen pay-pal and have been wearing rimless glasses, who... Refused to do anything about that issues you have them verified by an.. That they were useless a thing!!!!!!!!!, so I would assume the employees are in California, but who knows asked them fix. A little more than a month to receive them is so poor I... A 14-day return policy and after that, you are on your own.. I had to call 3 times ) to see if I could get it and. From EyeBuyDirect I highly recommend that you have had with EyeBuyDirect, Please tell me I... Told no I paid back that EyeBuyDirect did nothing at all lodged pieces and repair the muscle nerve! Refused to do anything about that us anytime at eyecare @ eyebuydirect.com or contact us by phone or live Monday-! 'M not sure, had them made into sunglasses.Slill wearing them and handling would... Company where you can purchase prescription eyewear at an affordable price and fast shipping or! A one time replacement n't offer one, stay away Debby Szczepanski 1 review went outside in past...